Monday, November 22, 2010

Practice Unlearning for Success!

Unlearning, is it important to you? Unlearning is based on the idea that we are a product of ourselves, our experiences, espoused values, and the cultural climate where we live and work. In order to change, grow, and improve sometimes we need to “unlearn” previous skills or habits.

Habits

Education and training are paramount to developing new skills and preparing ourselves to take on new challenges. Often it is important for us to let go of the old ways of doing things before we can begin the new. In still other cases when we are under pressure to perform or things don’t seem to be going exactly as we planned we may revert back to old habits or skills. Changing and solidifying new found skills is critical for improving performance, yet sometimes we fail to unlearn the old habits first.

Perhaps the single most important issue for growing or developing new found skills is having the opportunity to practice them. Through practice we start to form a bond with the new skill which can lead to it becoming a habit. Habits are hard to break, be proactive in solidifying your next learning experience by putting the new skills into practice and by replacing old “bad” habits with new “good” habits!

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Tuesday, November 16, 2010

The Empathy Scale – Balanced.

Empathy in the workplace has many faces and employees encounter emotional circumstances every day while on the job. In some cases the idea of emotion in the workplace seems strictly forbidden and at the same time fully performing employees are most likely using an appropriate balance of head and heart to be successful. When it comes to workplace empathy where is the balance?

BalancingScale

It is often argued that workplace decisions should be absent of empathy. Negotiations for goods, services, and even wages and benefits may be skewed when empathy enters the process. Savvy workplace professionals seek the right balance of empathy in all decision making processes which should include decisions made at all levels.

If we are too close to a situation or empathize too much with someone’s need we may go beyond the boundaries of the norm to help them. In these situations we may even violate our own personal boundaries and strain our position or career. The other side of the coin of course is being so focused on not empathizing with others needs that we make ruthless choices which breakdown employee trust and tarnish motivation and commitment from workplace teams.

Finding the correct balance of empathy is not always easy. Employees who get this right are most likely the star performers. Proper workplace relationships seem to come easy to them, they make quality decisions when it comes to utilizing resources and addressing customer needs. Perhaps most importantly they demonstrate a positive attitude and they are of course – balanced.

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