5. Establish Metrics and Measurements.
How do we know if the project or task has been successful? What are the metrics or measurements that we will use for comparison?
Similar to timelines and milestones the metrics should be established at the beginning of the project or assigned task. Metrics typically provide some accountability data. We often think in terms of how much, how many, and in what timeframe. However, what determines those thresholds? We need something to compare to, here are three possibilities:
- Past performance
- Benchmark data
- Management expectations
Effective delegators will consider what is measurable and achievable; and what will be the most important to demonstrate in the future? Gathering some data on past performance, industry or sector benchmarks, and management expectations are all useful for comparison. Benchmark and past performance data tend to be objective and are highly recommended for inclusion in your evaluation toolbox. Often projects are evaluated based on management expectations alone which could be considered subjective in nature. As long as those (management) expectations are well communicated and reasonably achievable they can provide a viable and valuable comparison.
Metrics and measurement choices may vary considerably depending on the type of project or task, and its significance to the organization or performance contributions. Effective delegation will produce results, for those achieving those results remember to give thanks and reward!
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